Refund Policy
Clear refund rules for Aakaari service orders and support plans.
General policy
Aakaari provides digital services. Refund decisions are based on service type, delivery status, and work already performed.
Eligible cases
- Duplicate charge for the same order.
- Order cancellation before work has started.
- Service cannot be delivered due to confirmed platform-side limitation.
Non-refundable cases
- Work already completed or substantially delivered.
- Delays caused by missing credentials, missing approvals, or unavailable client response.
- Scope changes requested after work has started unless otherwise agreed in writing.
Partial refunds
If partial work has been completed, a partial refund may be issued at Aakaari's discretion after deducting effort already consumed.
How to request a refund
- Open a support ticket with your order ID and reason for refund.
- Our team will review order history, ticket timeline, and delivery progress.
- A decision is typically shared within 5 to 10 business days.
Refund processing timeline
Once approved, refunds are processed to the original payment method. Settlement timelines depend on payment gateway and banking provider.